Shipping Policy

Processing Time

Every EdiPri collectible is 3D printed and hand-assembled to order. Please allow 1–4 business days for your order to be printed, inspected, and carefully packed before shipment.

Processing time is separate from the estimated shipping time shown below.

During periods of high demand, processing may occasionally take a little longer. If we expect a significant delay, we'll contact you by email.

Shipping Rates & Estimated Delivery Times

Czech Republic

• Standard Shipping — €2.99
  Estimated delivery: 2–4 business days
• Free Standard Shipping
  Available on qualifying orders.
• Express Shipping — €17.99
  Estimated delivery: 1–2 business days

International Shipping

• International Shipping — €15.99
  Estimated delivery: 5–14 business days, depending on the destination.

Delivery times are estimates and begin once your order has been shipped. They do not include the 1–5 business day processing time.

International shipments may occasionally experience additional delays due to customs procedures, local carriers, public holidays, or other circumstances outside our control.

Where We Ship

We currently ship to:

Austria, Australia, Belgium, Canada, Switzerland, Czech Republic, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United Arab Emirates, and the United States.

Don't see your country listed? Contact us at info@edipri.com. We're continuously expanding our shipping coverage and may be able to help.

Customs, Duties & Taxes

Orders shipped within the Czech Republic and the European Union include applicable taxes in the displayed price, where required.

For orders shipped outside the European Union, the destination country may impose import duties, taxes, customs fees, or other charges. These charges are not included in the product price or shipping cost and, where applicable, are the responsibility of the customer.

EdiPri does not control these charges or customs processing times. Customs procedures may therefore extend the estimated delivery time.

Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking information.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us at info@edipri.com as soon as possible.

We will do our best to update the address before shipment. However, once an order has been handed over to the carrier, we may no longer be able to modify or redirect the shipment.

Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer where permitted by applicable law.

Delayed, Lost, or Damaged Packages

If your order has not arrived within the estimated delivery window, please first check the tracking information provided in your shipping confirmation.

If the tracking has not updated for an extended period or you believe your package may be lost, contact us at info@edipri.com with your order number so we can investigate the shipment with the carrier.

If your order arrives damaged, please contact us as soon as possible and include:

• Your order number
• Photos of the damaged item
• Photos of the packaging and shipping label

We'll review the issue and work with you to find an appropriate solution.

Questions

If you have any questions about shipping or your order, contact us at info@edipri.com.